Return and refund conditions

You can always return a product that has not been used and is in perfect accordance with the law within 14 calendar days from the day of receipt. Products must be in perfect condition and will be accompanied by the corresponding receipt. Keep in mind that there are certain products which by their nature can not be returned as is the case of the supplies that are unsealed.

Before making a return you must write an email to info@fffworld.com selecting the order you wish to return partially or completely.

Then our Customer Service will assess whether the reason for refund request meets the conditions of return and will contact you to help in the process. In the case of fulfilling the conditions of return, the service customer will request sending the goods back to our facilities to be assumed by the client (unless the return is due to be received a damaged product, or delivery of the wrong product, in which the return costs borne by FFF world S.L.).

In the case of a voluntary abandonment or return always bear the cost of shipping the customer. However, if a refund is effected by an incident will be FFF world S.L. who bear the transportation costs.

You can also send the product by the means of transport or you choose more economical. If so, decide whether the value of the article advisable to hire a transport insurance.

When we receive the product or products in our store and check that they meet the conditions of return, the amount of the goods within 14 calendar days of receipt of the goods be returned, and in principle, according to the method of payment selected upon purchase (If payment is made by transfer, we also need to provide us with an account number IBAN to send the money).

Until we have not received the products we may withhold reimbursement. If these exposed conditions are not met, FFF world S.L. reserves the right to refuse the return.

As proof of payment, we will issue the corresponding corrective invoice with the date and time indication of the article which is payable and the reference to the corresponding order.


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