Terms of Use

These Terms of Use (hereinafter, Terms of Use) regulate the process of sale of the products offered by FFF world S.L. in the catalog available on its website www.fffworld.com

The Terms of Use link to FFF world S.L. and the buyer (Customer), granting them a series of rights and obligations, from the moment in which they make and accept an order through the aforementioned page. They are mandatory and knowledgeable by both parties, so their acceptance is essential to be able to formalize an order. Therefore, the Customer must read these conditions carefully.

The headings of the different clauses are only informative, and will not affect, qualify or extend the interpretation of the Terms of Use.

These Terms of Use will be regulated by the provisions of current legal regulations.

1. INTERVENING PARTIES

Selling company:

FFF world S.L. (hereinafter, FFFworld) is the owner of the website www.fffworld.com

Web page:

http://www.fffworld.com

Owner company:

Name:FFF World S.L.

Registered office: Pg. Casablanca, C / Palomares sn, 01300 Laguardia (Alava)

Electronic mail (e-mail): info@fffworld.com

Phone: 0034 634 547 488

Customer:

Any User of the website www.fffworld.com who places an order and gives its acceptance to it at the time of its completion will be considered a Customer.

The Customer must register as such and provide the following data in order to place the order: name and surname or company name, VAT number, billing address, delivery address, contact telephone number and contact email.

These data will be treated in accordance with the stipulations of the Conditions of Access and Use of the website (section "Terms of Use") and in the section "Privacy".

2. OBJECT OF THE CONTRACT

The sale of the products offered by FFFworld on its website to the Customer.

3. OFFER PROCESS

The FFFworld offer is limited to the products that appear on its website www.fffworld.com, with different shipping methods for the peninsula, the Balearic Islands, or abroad.

Each product has a file that includes the technical characteristics, the specific model to which it refers, an orientation photograph (in its case), the price of sale to the public of the product with the included VAT and the term of availability of the same for the shipment and delivery to the Customer.

The tab for each product indicates the retail price, including VAT. Additional costs are not included in this price: shipping costs, goods insurance and reimbursement expenses.

The total cost of the order (price of sale to the public of the product or products that comprise it plus the corresponding additional expenses) will be communicated to the Customer at the time of placing his order and in advance of its acceptance.

The price of the products is shown on the website at the time of placing the order.

4. ACCEPTANCE OF THE OFFER

It occurs at the moment in which the Customer gives his express consent to the order placed, and after the acceptance of the Terms of Use. It materializes when you accept these and click on the "Next" button of the order fulfillment screen "Acceptance of the order".

5. PAYMENT

FFFworld offer several different forms of payment:

Card: Through our banking operator Banco Popular, SA and its encryption system 100% safe can pay with your credit card or debit quickly and safely. This connection carries a data encryption and is produced in a separate window to ensure that the connection to the payment gateway of the bank is 100% secure. This payment method has no commissions for the customer. By Redsys payment gateway cards Visa, MasterCard, American Express, Diners Club, JCB, Citicorp are accepted FFFworld not receive these data or have access to them. The transaction you do it directly with the bank.

Paypal: You can make your payment with a Paypal account. If you already have a Paypal account you will not have to enter your card details and you do the payment immediately. PayPal acts as an intermediary between the customer and FFFworld to any possible future dispute or claim. The advantage of this service is that you will not have to enter the details of your card or your bank account to pay. You just need your email address and password. This payment method has associated a commission that is determined based on the total amount when ordering.

Bank transfer: We will provide a bank account for payment of your orders. This payment method has no commissions for the customer, except those that may exceptionally impose the bank issuing the behalf of our client. It is very important that you indicate as a concept of operation order reference. This will enable us to locate and associate the payment order. If you do not put, we must do a manual tracking, take more time and may not achieve find out what order accordingly. This slows everything down and lengthens the delivery time of your order. It is also advisable to send us proof of the transfer. (Please note that transfers between different banks may take several days to run, delaying the shipment of the order).

6. ELECTRONIC INVOICE

The invoice is sent to the customer by email after paying the order.

7. DELIVERY AND SHIPPING

FFFworld will deliver your Products to the delivery address indicated on your personal data form, which must be within the limits of the shipping Territory.

It is understood for hours and days the hours and days of working days, excluding Saturdays and Sundays and holidays. If for any reason attributable to FFFworld this period is exceeded, we notify the client the incidence and propose alternative solutions.

The estimated delivery date will be the result of the sum of the availability of the item shown on the web within the file for each product as well as the delivery, depending on the service of shipping. This date may be altered if there's a problem with the products as well as during the shuttle. In either case, a solution for the customer will be sought.

Once you have paid the order, you can not change the shuttle.

Customer agrees that he or other designated person are at the address indicated to receive the package. If is ausent the first time, the carrier will insist twice. If after trying to deliver the order several times and try to contact the Customer is unable to deliver the order, it will be returned to us, with the consequent return to Customer payment made, less shipping charges or return of Products shall be borne the customer.

The risk of the Products will be transmitted at the time you acquire the material possession of the product.

Shipping costs are not included in the price of products, but are added during purchase and are itemized in the summary of it.

The amount of shipping costs as well as the carriers available and the delivery times and conditions are published in the "Delivery" section of www.fffworld.com (https://www.fffworld.com/en/content/1-delivery)

As to changes in delivery address; due to fast delivery time, if the order has been issued should be contacted directly with the transportation agency by providing the tracking number for management in the case of being on time.

All times mentioned, with respect to processing, shipments and deliveries are just a reference to be taken into account as such, may vary depending on the workload of the logistics warehouse, incidents occurring in logistics or transport or due to force majeure.

The recipient will be required to examine immediately if the shipment is damaged and if it is complete. Damage that may have occurred during transport and can not be examined externally, we shall be communicated in writing within 24 working hours from receipt of order. If at the time of delivery is visible and clear, without having to manipulate the packaging that is visibly in poor condition must be recorded in the delivery note that the carrier shall provide as proof of delivery and will be assigned automatically an incident number from the shipping company. If it is not possible to claim any impact to the transport undertaking deterioration of the goods during shipment afterwards.

8. PRODUCT WARRANTY

The legal framework of guarantee (Ley 23/2003, de 10 de julio, de garantías en la Venta de Bienes de Consumo) is intended to provide the Customer with different options to demand sanitation when the acquired good is not in accordance with the contract, giving it the option to demand the repair or replacement of the property, unless it is impossible or disproportionate. When the repair or replacement is not possible or is unsuccessful, the consumer may demand the price reduction or termination of the contract. A period of two years is recognized, from the moment of purchase so that the Customer can make these rights effective and a term of three years, also counted from the moment of purchase, so that he can exercise, where appropriate, the timely legal actions.

By virtue of this, FFFworld will respond to the Customer for any lack of conformity that exists at the time of delivery of the products of the order, understanding these as tangible assets intended for private consumption.

To be able to face this guarantee, the Customer must contact FFFworld by email to the address info@fffworld.com in which it will indicate: name of the invoice holder, order number, invoice number and cause of the nonconformity

The responsibility of FFFworld for non-compliance of the good will be extended to those that manifest themselves within a period of two years from the delivery of the property. The Client must inform FFFworld of the lack of conformity within a maximum period of two months from when he became aware of it.

Warranty cases will not be accepted when the products have been used improperly or not according to their characteristics by the Client.

For all aspects of the commercial guarantee referred in “Artículo 11 de la Ley 23/2003, de 10 de julio, de garantías en la Venta de Bienes de Consumo”, will be applicable the contents of the “Ley 7/1996, de 15 de enero, de Ordenación del Comercio Minorista.”

9. RETURNS AND REFUND

You can always return a product that has not been used and is in perfect accordance with the law within 14 calendar days from the day of receipt. Products must be in perfect condition and will be accompanied by the corresponding receipt. Keep in mind that there are certain products which by their nature can not be returned as is the case of the supplies that are unsealed.

Before making a return you must write an email to info@fffworld.com selecting the order you wish to return partially or completely.

Then our Customer Service will assess whether the reason for refund request meets the conditions of return and will contact you to help in the process. In the case of fulfilling the conditions of return, the service customer will request sending the goods back to our facilities to be assumed by the client (unless the return is due to be received a damaged product, or delivery of the wrong product, in which the return costs borne by FFF world S.L.).

In the case of a voluntary abandonment or return always bear the cost of shipping the customer. However, if a refund is effected by an incident will be FFF world S.L. who bear the transportation costs.

You can also send the product by the means of transport or you choose more economical. If so, decide whether the value of the article advisable to hire a transport insurance.

When we receive the product or products in our store and check that they meet the conditions of return, the amount of the goods within 14 calendar days of receipt of the goods be returned, and in principle, according to the method of payment selected upon purchase (If payment is made by transfer, we also need to provide us with an account number IBAN to send the money).

Until we have not received the products we may withhold reimbursement. If these exposed conditions are not met, FFF world S.L. reserves the right to refuse the return.

As proof of payment, we will issue the corresponding corrective invoice with the date and time indication of the article which is payable and the reference to the corresponding order.

10. CUSTOMER OBLIGATIONS

Read the present Terms of Use prior to the acceptance of the order.

Respect the Terms of Use once the order is accepted.

Pay the agreed prices at the time of placing the order.

11. OBLIGATIONS OF FFFworld

Deliver the product in good condition at the place of shipment set.

Respect the price of the orders agreed at the time of realization of them.

12. CUSTOMER RIGHTS

Receive the products that make up your order in perfect condition.

Cancel the order before sending it by sending an e-mail to info@fffworld.com

Reject the order when it is delivered.

13. RIGHTS OF FFFworld

Receive payment of orders.

Modify the prices established on your website for your products.

Modify the delivery terms of the product depending on the availability of the same.

Cancel orders due to Customer default.

Cancel the web page without prior notice.

14. NOTIFICATIONS

For the purposes of notifications, requirements and writings of any kind to which this contract gives rise, the address of FFFworld will be understood as the one indicated in these Terms of Use.

15. VALIDITY OF THE CLAUSES

Even if the invalidity or inapplicability of a clause of this contract or one of its parts is declared, the rest of the clauses or their parts will continue to be valid and have value.

16. APPLICABLE REGULATIONS

These Terms of Use are governed by current Spanish regulations, and specifically by: “Código Civil, Ley 26/84 de 19 de junio General para la Defensa de Consumidores y Usuarios, Ley 7/98 de 13 de abril de Condiciones Generales de la Contratación, Ley 7/96 de 15 de enero de Ordenación del Comercio Minorista, Directiva 2000/31 CE del Parlamento Europeo y del Consejo de 8 de junio, Ley 34/2002 de 11 de julio de Servicios de la Sociedad de la Información y de Comercio Electrónico, Ley 23/2003 de 10 de julio de Garantías en la Venta de Bienes de Consumo”, and the regulations extending them.


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