Through this form you can contact us to obtain support about the use of our filaments. The more information you give us, the better and faster we can help you.
Enter a valid email address so that we can get in touch with you.
Indicate on which of our products you need support.
Tell us the code of the order on which you need support.
Description of the problem
Please describe the problem you are having in the most detailed way possible.
Model of printer and extruder used
Tell us the printer model you are using in your tests. If it is a RepRap printer, indicate the extruder and the hot-end used.
Temperatures and speed
Indicate the printing parameters used when the problems arose.
Platform adhesion method
Tell us which method of adhesion to the printing surface you are using (Lacquer, Kapton Tape, etc ...)
Attach the .STL file with which you are having problems or, if you prefer, indicate the URL of that file.
If you wish, attach the .GCODE file with which you are having problems.
You can also attach pictures that illustrate the problem.
Prove that you are a human!
Please enter the following code to verify that you are human. (CAPTCHA)